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Shipping & returns

WHAT ARE THE DELIVERY OPTIONS?

WE OFFER FREE STANDARD DELIVERY by the conditions mentioned in the section below: HOW MUCH DOES DELIVERY COST. Orders take up to 3-4 days to be delivered between Monday to Saturday within Croatia. It may take up to 8 days for delivery within EU.

We offer free express delivery within Croatia for orders above 150 €.

We offer free standard delivery to EU countries for orders above 250 €.


CAN MY ORDER BE DELIVERED TO AN ADDRESS OF MY CHOICE?

We can deliver your order to the address of your choice. Please specify the delivery address when you place your order. Unless an alternative address is provided delivery will be made to the billing address.


WHERE DO YOU DELIVER?

Orders placed with the Maria fashion online shop may be delivered to the following countries:


HOW MUCH DOES DELIVERY COST?

 

Destination Shipping Option Shipping cost
Croatia Overseas

- Free for orders 500+ HRK

- 35 HRK for orders less than 500 kn

Austria
Belgium
Bulgaria
Czech Republic
Denmark
Finland
Greece
Hungary
Ireland
Luxembourg
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

DPD

Overseas

- FREE for orders 250+ €

- 14 € for orders under 250 €

 

HOW DO I KNOW IF MY ORDER HAS BEEN DISPATCHED?

When your order has been dispatched you will receive a confirmation e-mail. This e-mail will contain the parcel number which will enable you to track the progress of the delivery of your order.

 

WHAT HAPPENS IF I AM NOT THERE WHEN IT IS DELIVERED?

Standard and express orders are delivered upon signature. A calling card will be left at your attention at your door or in the mailbox in order to organise a new appointment.

 

HOW DO I MONITOR THE PROGRESS OF MY ORDER?
Go to your account at https://www.marija-m.com/en/order/history and select your order details.

 

HOW DO I RETURN A PRODUCT PURCHASED IN THE MARIA ONLINE SHOP?
We offer free returns. You have the right to cancel your purchase and return any purchased products. We accept online returns within fourteen (14) days from the day on which you (or a person indicated by you) receive the products.

Please return your products in their original condition, without them being worn or washed.

To return your product please reuse the packaging your order was shipped in. Log in to your account or if you do not have an account use the link in your shipment confirmation email and follow the easy steps. Please note we only accept one return per order. Print your free return label from the website and stick it onto your return parcel. If you do not have a printer at home, our customer service team can send a return label by post. You can contact us by email: info@marija-m.com. Please make sure that your return package is packed and sealed securely. Drop your parcel back to the nearest royal mail post office and make sure you keep the proof of your return until you receive your return confirmation email.

Normally parcels are returned to us by shipping service within 10 working days but on some occasions returned parcels are delayed especially at busy periods like christmas or during sale periods. Please allow up to 15 working days before contacting us about your return. We thank you for your understanding.

All returned products not complying with our return policy will be returned to you without refund.

 

IS IT POSSIBLE TO RETURN A PRODUCT THAT HAS NOT BEEN ORDERED FROM THE MARIA ONLINE SHOP?

We only accept products that have been purchased from the Maria online shop. Any product returned in error will be destroyed within 10 days unless you contact us to get it back. We will return the product and Maria web store cannot be held responsible in case the parcel gets lost on the way back to you as Maria web store didn’t have any obligation to proceed as it is not one of its product.

 

HOW LONG DO I HAVE TO RETURN A PRODUCT?
You have the right to cancel your purchase by returning any purchased products. This right lasts until fourteen (14) days from the day on which you (or a person indicated by you) acquires physical possession of the products.

 

HOW MUCH DOES IT COST TO RETURN A PRODUCT?
All returns are free of charge within EU countries.

 

HOW WILL I BE CREDITED AFTER THE PRODUCT IS RETURNED?

- when a product is returned to us, we treat the refund directly through the payment method used for placing the order.

- if you paid by credit card, the value of the products returned will be credited to your card.

- if you paid by paypal, the value of the products returned will be credited to your paypal account.

- delivery charges are not reimbursed unless the product was faulty.


HOW LONG WILL IT TAKE TO BE CREDITED AFTER RETURNING A PRODUCT?
Unworn products that are returned are normally credited within 3-5 days following receipt and completion of the necessary quality controls.

 

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR FAULTY PRODUCT?

If a product purchased from the Maria online shop does not meet Maria fashion quality standards, you have the right to make a claim during the period of the legal guarantee. We kindly ask you to provide us with clear pictures of the product, full length of the product and detailed close up of the issue.

Please send your detailed email explaining the encountered issue to our customer service:info@marija-m.com


IS IT POSSIBLE TO EXCHANGE A PRODUCT?
It is not possible to exchange a product. We invite you to return the product and place a new order.

 

WHERE WILL ORDER BE DISPATCHED FROM?
The Maria online shop warehouse is based in Croatia.

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